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Once your order has been packed and is ready to ship, you will receive an email with tracking information. If you opted for text updates, you’ll also receive a text notification with a direct link to USPS, where you can track your package in real time. All orders are shipped via USPS unless you selected expedited shipping. If you have any issues with tracking or need further assistance, feel free to reach out.

At Smokey & Moo’s Treats, we want to ensure you receive your order in perfect condition. If your package arrives damaged, please email proof of the damage to info@smokeyandmoostreats.com . Our team will review your claim and work with you to resolve the issue as quickly as possible. Your satisfaction is our priority, and we are committed to making things right.

How Are Smokey & Moo's Treats Made? At Smokey & Moo's, we take great pride in crafting treats with the highest standards of care and quality. Each treat is made using premium, everyday ingredients that provide both delicious taste and essential nutrition for your pets. Our Manufacturing Process From start to finish, quality control is our top priority. Here’s how we ensure every treat meets our rigorous standards: Ingredient Selection:  We only use high-quality ingredients, carefully chosen for their nutritional benefits. Strict Cleanliness Protocols:  Our manufacturing area is meticulously cleaned and disinfected between each ingredient to prevent cross-contamination. Each ingredient has its own dedicated cutting board, and our team follows strict hygiene practices, including frequent hand washing and glove changes. Ingredient Storage:  All ingredients are stored in refrigerators or freezers until ready for use, ensuring they stay fresh and safe. Drying Process:  We handle only one ingredient at a time during the drying process, ensuring each treat is pure and free from contamination. Quality Checks:  After processing, every treat is hand-checked for quality, ensuring that only the best products make it into our packages. Packaging and Freshness Once the treats are ready, they are carefully packed into smaller, shelf-stable bags. To maintain freshness, each package is sealed with a 300-400cc oxygen absorber, well above the recommended size. Every package is clearly labeled with a date and stored until ready for use. We take great care to make sure that all our treats are made with the highest standards of quality and safety—perfect for pets with allergies and sensitive stomachs.

At Smokey & Moo’s, we prioritize the health and safety of pets with allergies by maintaining a meticulous manufacturing process and strict quality control measures. Our treats are crafted with care to minimize the risk of cross-contamination and exposure to potential allergens. We use dedicated cutting boards for each ingredient and thoroughly clean and disinfect our processing area between batches. Ingredients are stored separately in refrigerators or freezers until they are ready for use, ensuring purity and freshness. Additionally, our team follows rigorous hygiene protocols, including frequent hand washing and glove changes, to prevent any accidental contamination. By upholding these high standards, we provide pet owners with peace of mind, knowing that Smokey & Moo’s Treats are crafted with safety, quality, and allergy-conscious care in mind.

Are There Rewards for Loyalty at Smokey & Moo’s? Yes! At Smokey & Moo’s, we value our loyal customers and offer a rewarding loyalty program to show our appreciation. Join today to start earning rewards with every purchase, review, or referral. How Smokey & Moo’s Loyalty Program Works Our loyalty program lets you earn “Bones,” which can be redeemed for exciting discounts and perks. Here’s how you can start earning: Sign Up   – Become a member and start earning Bones immediately. Earn Bones  – Earn 3 Bones for every $1 spent, plus extra Bones for other activities: Leave a review: 5 Bones Place an order: 3 Bones for every $1 spent Purchase any product: 3 Bones for every $1 spent Refer a friend: 50 Bones Sign up for the site: 50 Bones Redeem Your Bones for Rewards Once you’ve earned enough Bones, it’s time to treat yourself (and your pup!) to some great rewards. Here’s how you can redeem your Bones: 500 Bones  = $5 off any product 1,000 Bones  = Free shipping on all orders 975 Bones  = $10 off orders over $10 1,450 Bones  = $15 off orders over $15 Refer & Earn Even More Earn even more Bones by referring friends to join Smokey & Moo’s! Give your friends 25 Bones  when they join. Earn 50 Bones  for each friend who places an order. Start earning today and enjoy discounts on your favorite products while treating your pup to the best!

What Is the Difference Between Beef Bark VS Rawhide? When choosing a chew for your dog, understanding the differences between Beef Bark and rawhide is crucial. While rawhide is widely available, it comes with significant health concerns, whereas Beef Bark offers a safer, more natural alternative. Why Beef Bark Is a Better Choice Than Rawhide Beef Bark is made from a single natural layer of beef hide without chemicals, bleaches, glues, or dyes. It undergoes minimal processing, using only high-pressure water for cleaning. Some varieties even include fur, which helps clean teeth, supports digestion, and acts as a natural dewormer. Additionally, Beef Bark is rich in collagen proteins that promote healthy skin and coat. Unlike rawhide, which is tough, difficult to digest, and can cause blockages, Beef Bark is more digestible and provides a natural chewing experience. It supports dental health by reducing plaque and tartar while keeping dogs engaged and relieving stress. By choosing Beef Bark, you’re giving your dog a natural, nutritious chew free from harmful additives. What Is Rawhide and How Is It Processed? Rawhide is a highly processed dog chew made from the inner layer of animal hides, primarily cattle. While it is a common chew, its production process raises concerns about safety and digestibility. How Rawhide Is Made Rawhide is a byproduct of the leather industry, often coming from mixed sources such as cattle, bison, buffalo, or even horse hides. The manufacturing process involves: Soaking hides in a chemical bath (often sodium sulfide) to remove hair and fat. Treating with chemicals like hydrogen peroxide or bleach to whiten and preserve the hide. Some low-quality rawhide products may even contain formaldehyde or lye. Cutting and shredding hides, which are glued and pressed into familiar shapes like rolls, knots, and braids. Adding artificial colors, dyes, and flavor enhancers to make the chew more appealing. This extensive processing results in a tough chew that is difficult for dogs to digest. The Dangers of Rawhide Rawhide chews come with several risks: Chemical Residues  – Leftover chemicals from processing can be harmful to dogs. Choking Hazard  – Rawhide does not break down easily, increasing the risk of choking. Digestive Blockages  – Large or improperly chewed pieces can cause intestinal obstructions. No Nutritional Value  – Due to heavy processing, rawhide lacks beneficial nutrients. Beef Bark: A Safer, Healthier Alternative For a natural and safer chew, Beef Bark is the superior choice. Made from a single layer of beef hide with minimal processing, it retains essential nutrients, supports digestion, and promotes dental health—all without harmful additives. When it comes to your dog’s health and safety, choosing Beef Bark over rawhide is the best decision.