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FAQ's

Our treats are crafted with utmost care and dedication, using high-quality everyday ingredients. Each recipe is thoughtfully designed to provide both irresistible taste and essential nutrition for your beloved pets. Quality control is a top priority throughout our manufacturing process. Starting from the selection of raw materials, we maintain strict cleanliness protocols. Each ingredient has its own dedicated cutting board to prevent any cross-contamination. Our processing area is meticulously cleaned and disinfected between each ingredient, and our team follows rigorous hygiene practices, including frequent hand washing and glove changes. Ingredients are carefully stored in refrigerators or freezers until they're ready to be transformed into our delicious treats. During the drying process, we handle only one ingredient at a time to ensure purity and prevent any chance of cross-contamination. Once processed, every piece undergoes thorough quality checks by hand before being carefully packed into smaller, shelf-stable bags. To maintain freshness, each bag is sealed with a 400cc oxygen absorber, significantly exceeding the recommended size. Every package is dated and stored until ready for use. Rest assured, our meticulous attention to detail ensures that all our treats are crafted with the highest standards of quality and safety, particularly for pets with allergies.

1. How are Smokey & Moo's Treats made?
2. How are Smokey & Moo's Chews made?

Smokey and Moo's chews are meticulously crafted to ensure the highest quality and safety standards. We source all our chews from local farmers and homesteaders in the area, picking them up as raw materials directly from the butcher. Our processing begins on-site as the cows are being processed for consumption. The second we receive raw materials, we start our processing to maintain freshness and quality. Every chew undergoes a thorough cleaning process. Initially, they are washed with high-pressure water, followed by another cleaning cycle after fleshing and quality control inspections. Once cleaned, the chews are processed into size and shape specifications before undergoing dehydration at low temperatures for up to 48 hours. This slow dehydration process ensures that the chews are ready for even the most enthusiastic chewers while preserving their natural flavor and texture. It's important to note that we never use any chemicals, additives, or dyes in our products. Our chews are 100% natural, single-ingredient treats, providing your furry friends with a safe and wholesome chewing experience.

3. Are Smokey & Moo's Treats suitable for all dogs?

Yes, our treats are designed to be enjoyed by dogs of all breeds, sizes, and ages. However, we recommend consulting with your veterinarian if your dog has specific dietary restrictions or allergies.

4. What measures does Smokey & Moo's Treats take to cater to pets with allergies?

We understand the importance of providing safe and allergen-free treats for pets with sensitivities. Our meticulous manufacturing process and strict quality control protocols ensure that our products are free from cross-contamination and potential allergens, providing peace of mind for pet owners.

5. How should I store Smokey & Moo's Treats?

Our treats are shelf-stable freeze-dried items and can be stored in a cool, dry place. Avoid exposure to direct sunlight or moisture to maintain freshness.

6. How are ingredients stored to maintain freshness and prevent contamination?

Ingredients are stored in refrigerators or freezers until they are ready to be processed into treats. This helps to preserve their freshness and prevent any risk of contamination. Additionally, we handle only one ingredient at a time during the processing stage to ensure purity and avoid cross-contamination.

7. How does Smokey & Moo's Treats ensure the quality of their products?

Every batch of treats undergoes rigorous quality control checks to ensure that they meet our high standards. This includes thorough inspections by hand to check for any irregularities or imperfections before the treats are carefully packed into sealed bags. We also include a 400cc oxygen absorber in each bag to maintain freshness and extend shelf life.

8. How does Smokey & Moo's Treats ensure there is no cross-contamination of ingredients?

We maintain stringent quality control measures throughout our manufacturing process to prevent any cross-contamination of ingredients. This includes using separate cutting boards for each ingredient, thorough cleaning and disinfection of our processing area between each ingredient, and strict hygiene practices such as frequent hand washing and glove changes.

9. What steps does Smokey & Moo's Treats take to maintain cleanliness during production?

We prioritize cleanliness at every stage of production. Our team follows rigorous protocols to ensure the highest standards of hygiene, including thorough cleaning and disinfection of equipment and surfaces, as well as maintaining personal hygiene practices such as wearing gloves and washing hands frequently.

10. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your delivery.

11. What should I do if my order arrives damaged?

If your order arrives damaged, please email proof of damage to info@smokeyandmoostreats.com. We will work with you to resolve the issue and ensure your satisfaction.

12. What is your shipping policy?

We ship across the United States using USPS, FedEx, UPS, or DHL. For more details, please refer to our Shipping & Return Policy page.

13. Can I return Smokey & Moo's Treats if my dog doesn't like them?

While we strive for customer satisfaction, we understand that every dog has unique tastes. Please refer to our Shipping & Return Policy page for information on returns and refunds.

14. How can I contact Smokey & Moo's Treats for further assistance?

You can reach us via email at info@smokeyandmoostreats.com or through our Contact Us page https://www.smokeyandmoostreats.com/Contact We're always here to help!

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