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Shipping & Pick Up Policy

At Smokey & Moo's Treats, we strive to offer flexible shipping and pickup options for your convenience. Please read the following policies to understand our process.

Shipping Information

  • Turnaround Time:

    • Local Pickup: Orders are typically ready within 24 hours of order confirmation.

    • Shipping: Orders are processed and shipped Monday - Friday within 24-48 hours after processing.

  • Shipping Locations:

    • We currently offer shipping across the United States.

  • Carriers:

    • We use USPS, FedEx, or UPS for shipping.

  • International Shipping:

    • Currently, we only offer shipping within the U.S..

  • Delays or Missing Orders:

    • Smokey & Moo's Treats will make every effort to locate late or missing orders. However, once a shipment is marked as delivered and has proof of delivery via USPS, FedEx, or UPS, we are no longer responsible for the order. We rely on tracking information to provide accurate shipment data.

    • We are unable to offer refunds or replacements for orders marked as delivered, provided the address shown on the shipment is the same as the one used during the checkout process.

    • If your order is missing, we can assist you in working with the carrier to locate the package. However, we cannot be held liable for lost or delayed shipments once they are marked as delivered.

Pickup Options

We offer a convenient method for order pickups if you're local:

  1. Curbside Pickup in Claysville, PA (FREE)

    • Location: Claysville, PA 15323

    • By Appointment Only: Once your order is ready, we will contact you to schedule a pickup time and date. You will also receive detailed instructions for a smooth pickup experience.​

  2. Failure to Pickup in Claysville

    • If your order is not picked up from our Claysville, PA location within 5 business days after notification, and we have not received any communication from you, your order will be refunded minus a $10 handling, restocking, or disposal fee.

    • Customers who repeatedly fail to pick up their orders (Claysville) will no longer be eligible for future pickup options. In such cases, orders will be canceled and refunded, unless shipping is selected at checkout.

    • Please note that if you have scheduled a pickup date and your items have been placed into the designated pickup box, but you fail to collect your order, you will be held responsible for the FULL cost of the items and a disposal fee of $10. Since the items are left outside, their quality and integrity may be compromised, and we will be unable to resell them. For this reason, we do not place items in the pickup box until the pickup date and time have been confirmed.

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