Wholesale Policy | Smokey & Moo's Treats

Wholesale Terms and Conditions

Thank you for your interest in becoming a wholesale partner with Smokey and Moo’s Treats. By submitting a wholesale inquiry, placing an order, or paying an invoice, you agree to the following Wholesale Terms and Conditions. These terms are designed to protect both parties and ensure a smooth wholesale experience.

1. Wholesale Program Eligibility

The Smokey and Moo’s Treats wholesale program is available to verified businesses, retail storefronts, and approved online resellers. Approval is required prior to accessing wholesale pricing or placing wholesale orders.

Wholesale pricing, discounts, minimum quantities, and product availability are subject to change at any time. Smokey and Moo’s Treats reserves the right to approve, deny, suspend, or revoke wholesale access at its sole discretion.

1.1 Business-to-Business Transactions Only

All wholesale purchases are intended solely for commercial, resale, or business use. By submitting a wholesale inquiry, placing an order, or paying an invoice, the buyer represents and warrants that products are being purchased for business purposes only and not for personal, household, or consumer use. Consumer protection laws applicable to personal or household purchases do not apply to wholesale transactions.

2. Minimum Order Requirements

All wholesale orders are subject to minimum purchase requirements.

Overall Minimum Order: 50 total items per order

Product-Specific Minimums:

Chews: Available in quantities of 5–100 per item
Ice Cream: Single-serve only; minimum total quantity of 15 units (mix & match flavors permitted)
Toppers: Minimum of 10 total units, mix & match flavors permitted; pricing and discounts vary by topper type and may be evaluated on a case-by-case basis

Minimum quantities, pricing tiers, and discounts may be modified at any time without notice.

3. Order Process

Order Submission: Wholesale orders may be submitted through our wholesale order form (under development) or via email.
Order Review: Orders are reviewed for product availability, quantities, and fulfillment method (shipping or local pickup).
Invoice Issuance: An invoice is issued reflecting product totals, applicable discounts, taxes (if applicable), shipping or pickup selection, and any additional fees.
Order Acceptance: Orders are not accepted or processed until payment is received and confirmed.

4. Invoice Payment Terms

All wholesale orders are prepayment only.
Invoices must be paid in full within 30 calendar days of the invoice date.
Invoices not paid within 30 days are automatically canceled.
Products will not be produced, released, shipped, or scheduled for pickup until payment is received and confirmed.

5. Shipping Orders

Shipping costs are calculated using real-time carrier rates based on final package size, weight, destination, and selected shipping speed.
Shipping rates are valid for 7 calendar days and may change if payment is delayed.
If shipping costs change due to delayed payment, a revised invoice may be issued.
Buyers may provide their own shipping label if preferred.
Smokey and Moo’s Treats is not responsible for carrier delays, lost shipments, or damages once the order has been transferred to the carrier.

6. Local Pickup Orders

Local pickup must be scheduled within 30 calendar days of payment.
Pickup appointments are required and scheduled for a specific date and time.

Missed Pickup Appointments

Failure to pick up an order at the scheduled date and time will result in a $50 non-refundable inconvenience fee.
After a missed pickup, the buyer will be granted one additional opportunity to:
Reschedule pickup, or
Convert the order to shipping (shipping fees apply)

A revised invoice will be issued reflecting the inconvenience fee, any accrued storage fees, and updated shipping costs if applicable.

7. Storage & Holding Fees

Orders are held free of charge for 10 calendar days following a missed pickup appointment.
After 10 days, a storage fee of $5 per day will apply.
Storage fees must be paid in full prior to order release.
Orders with unpaid balances will not be released or shipped.
Storage and abandonment timelines apply regardless of any partial payments made.

8. Failure to Pay Shipping Invoice

If a buyer elects to ship an order following a missed pickup:

The shipping invoice must be paid within 7 calendar days of issuance.
Failure to pay will result in continued storage fees.
Orders will not be shipped or released until all outstanding balances are paid in full.

9. Abandoned Orders

An order is considered abandoned if:

Pickup or shipping arrangements are not completed within 30 calendar days of the original scheduled pickup date, or
Any invoice (including shipping, storage, or fees) remains unpaid for 30 calendar days.

Abandoned Order Policy

All payments made toward abandoned orders are non-refundable.
Ownership of abandoned merchandise is forfeited.
Smokey and Moo’s Treats may dispose of, donate, or resell abandoned products at its sole discretion.
No refunds will be issued for abandoned merchandise, inconvenience fees, storage fees, shipping fees, or administrative charges.

10. Processing Time

Standard processing time for wholesale orders is 10 business days (Monday–Friday), excluding holidays.
Orders placed on weekends or holidays will begin processing the next business day.
Orders will ship or be available for pickup no later than the 11th business day, provided payment has been received and all items are in stock.

Force Majeure

Smokey and Moo’s Treats shall not be liable for delays, failure to perform, or inability to fulfill orders due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, weather events, supply chain disruptions, labor shortages, carrier delays, governmental actions, or unforeseen circumstances.

11. Out-of-Stock Items

If items are unavailable, buyers may choose one of the following:

Remove unavailable items and ship remaining products
Hold the entire order until all items are available
Ship items separately when backordered products become available (additional shipping fees may apply)

12. Returns, Exchanges & Damaged Items

All wholesale sales are final. No returns or exchanges are accepted for unwanted or unused items.
Damaged shipments must be reported immediately with clear photos of the packaging and affected products.
Damage claims are reviewed on a case-by-case basis.
Approved claims may result in replacement or refund at our discretion once damaged items are returned using a provided label.

13. Cancellations

Orders cannot be canceled once payment has been received. Issues regarding incorrect or missing items must be reported immediately upon receipt.

14. Pricing & Availability

Prices, discounts, and product availability are subject to change without notice. Smokey and Moo’s Treats reserves the right to correct pricing errors or inaccuracies.

15. Authorized Resellers

Approved wholesale partners may be listed as authorized resellers on our website. Smokey and Moo’s Treats reserves the right to add or remove reseller listings at any time.

16. Force Majeure

Smokey and Moo’s Treats is not liable for delays or failure to perform due to events beyond reasonable control, including but not limited to natural disasters, weather events, supply chain disruptions, labor shortages, carrier delays, governmental actions, or other unforeseen circumstances.

17. Limitation of Liability

Smokey and Moo’s Treats shall not be liable for indirect, incidental, consequential, or special damages arising from wholesale transactions, shipping delays, or product use.

18. Governing Law & Venue

These Wholesale Terms and Conditions are governed by the laws of the Commonwealth of Pennsylvania. Any dispute arising from these terms or wholesale transactions shall be brought exclusively in a state or federal court located within Pennsylvania.

19. General Discretion

Smokey and Moo’s Treats reserves the right to interpret, enforce, and make final determinations regarding all wholesale terms, policies, fees, and disputes. All decisions are final.

20. Conspicuous Terms Acknowledgment

Buyer acknowledges that all material terms of this agreement — including payment deadlines, non-refundable fees, storage fees, missed pickup fees, abandonment provisions, and refund limitations — are clearly stated, conspicuous, and disclosed prior to order placement and invoice payment. Buyer affirms understanding and acceptance of all such terms.

21. Agreement to Terms

By submitting a wholesale inquiry, placing a wholesale order, or paying a wholesale invoice, the buyer confirms that they have read, understood, and agreed to these Wholesale Terms and Conditions in full.

Contact Information

For wholesale inquiries or support, please contact:
info@smokeyandmoostreats.com

Wholesale Page Notice

Our wholesale website is currently under construction. Product listings, quantities, discounts, and descriptions may be incomplete or subject to correction as we continue to build and improve the wholesale platform.

Updated: 06/17/2025